Terms & Conditions

  • Order Placement & Acceptance
  • Payment & Pricing Terms
  • Order Lead Time & Schedule
  • Order Cancellation Information
  • Errors & Modifications
  • Shipping/Pick Up
  • Product Acceptance
  • Material Overage
  • Warranty & Disclaimer
  • Product Variations & Disclosures
  • Product Care

The following Terms and Conditions govern your purchase with Dmitriy & Co ("D&Co"). D&Co reserves the right to change these Terms at any time.

Order Placement and Acceptance

By accepting an order from D&Co, buyer accepts the terms and conditions contained herein. These terms and conditions constitute the complete agreement between the Parties, and shall not be amended unless approved in writing by D&Co. D&Co's products are made-to-order. As such, an order invoice is the controlling document with respect to the Parties' contractual obligations. Should a buyer amend an order invoice in any way, a buyer must alert D&Co of such changes within forty-eight (48) hours of payment. Failure to provide such notice will constitute acceptance of the terms contained in the original order invoice.

Payment & Pricing Terms

All prices are FOB origin. A minimum 50% deposit of the purchase price is required at order placement. Payment in full is required within (15) days from order completion. Payments received after (15) days are subject to a finance service charge. Balances including fees must be paid in full prior to pick up.


All taxes and excises of any nature whatsoever now or hereafter levied by governmental authority, whether federal, state or local, either directly or indirectly, upon the sale or transportation of any goods covered hereby shall be paid and borne by Buyer.

Order Lead Time & Schedule

Lead times will commence upon receipt of all backed COM, are approximate, subject to change and will be confirmed per order. Buyer will be advised of any changes and/or delays. D&Co shall not be liable for failure in performance for any reason beyond D&Co's control.

Force Majeure

All quoted completion and delivery dates are estimates only and are subject to change by Dmitriy & Co upon notice to You. Dmitriy shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond Dmitriy's reasonable control including, but not limited to, (a) government action, war, terrorism, riots, civil commotion, embargoes or martial laws, (b) D&CO's inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Dmitriy or others, (e) fire, earthquake, storm, flood or other casualty or act of God, or (f) other contingencies of manufacture or shipment. In the event of any delay in Dmitriy's performance due in whole or in part to any cause beyond Dmitriy's reasonable control, Dmitriy shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.

Order Cancellation Information

All goods are made-to-order and cannot be returned and/or cancelled after 48 hours. All sales are final. Changes in orders, or cancellations require prior written approval from D&Co.

Errors & Modifications

D&Co reserves the right to correct any errors made in the preparation of quotations and/or specifications. Quoted pricing is valid up to 30 days.


D&Co does not ship items and all orders are collected from the workroom via 3rd party transporter. Buyer is responsible for collection within (15) days of order completion. Orders not collected within (15) days will be transferred to a 3rd party storage facility and buyer will assume all associated transport and storage fees. D&Co made-to-order products are carefully inspected by D&Co prior to release to ensure that your order is in excellent, new condition.

Product Acceptance

Buyer should inspect the products upon receipt. If a specification or quality discrepancy is found, photos should be taken of the product fault and D&Co should be advised in writing with images provided within twenty four (24) hours of receipt of goods.

Material Overage

All overages are donated and are not stored. Exclusive of D&Co core fabrics.

Warranty & Disclaimer

D&Co warrants that made-to-order furniture goods will be free from defects in workmanship and materials for one (1) year from the date of pick-up. This warranty does not apply to damage resulting from misuse, accidents, abuse, neglect, mishandling, environmental factors or excessive wear and tear. This warranty does not cover any products manufactured by 3rd party vendors or client's own material COM. Defective products will be replaced within the standard production time period required to reorder and manufacture the same product. D&Co assumes no liability for commercial loss and/or consequential damages that may arise as a result of any product defect. The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including, but not limited to, any implied warranties of merchantability or fitness.

Product Variations & Disclosures


Furniture and lighting is handmade, and therefore is subject to slight variations.

All dimensions are based on manufacturer specifications, and vary based on COM selection. Variances will range between 1/8" to 1/2" on hard surfaces and from 3/4" to 1 1/2" on soft components. Outside factors can affect the loft (thickness) of cushions and pillows. COM that is heavy and tightly woven will compress the feather inserts more than looser weaves. Down filled cushions are encased in feather-lock ticking but occasional feathers may escape as it is a natural product.

Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty. Many wood and metal finishes are applied by hand and may vary in color, tone and character.

Woods may deviate from memo, showroom and purchase samples because of inherent variations in wood species, stains and oils. While D&Co will make every effort to closely match a finish sample, no guarantee can be made of an exact match. D&Co does not guarantee finishes against fading and oxidizing.

Minor inclusions or discolorations are inherent to the fabrication process. A wood sample is not limited to the color range shown and is not necessarily indicative of the full variation of the final product. Wood will expand and contract in accordance with its environment.

Natural Fibers & Textures:

The suitability of a fabric or leather for any use is entirely at the discretion of the buyer. Cuttings-for-approval (CFA) are recommended. Fabrics may deviate from memo, showroom and purchase samples because of variations in dyes, dye lots, yarns, spinning lots and weavers. If buyer waives a CFA, the goods are NOT returnable. D&Co does not guarantee fabrics from fading. Knit-backing is required on all loosely woven fabrics, light to mid-weight fabrics, linens and any other fabric with a high level of stretch for upholstery applications through a 3rd pary vendor of your choice.

Chenille/Velvet Upholstery:

Chenille may show variations in color, texture, and hand with the intention to create a more luxurious appearance and should not be considered faulty in any way. The yarns in any pile fabric such as chenille, velvet and microfiber suede can be sensitive to crushing, shading and scarring, which will naturally occur over time creating irregular surface appearance and texture. This sensitivity varies and depends on the application and use and should not be considered faulty or defective. Shading, in particular, is part of silk and cashmere/ silk velvet’s unique and valued aesthetic.

Pile distortion alters the angle of light reflection producing more obvious areas where the fabric has moved creating an appearance of shading or napping. Pile fabrics created using shiny yarns such as rayon or viscose further amplify light reflection and create even more obvious areas of light and dark patches. Velvet and chenille have a high abrasion resistance but are often not resilient to moisture from spillage or perspiration. This, in combination with pressure from sitting (including stocking & bare feet), may cause marking and shading as the pile crushes. Regardless of how carefully all velvets and chenilles are transported, handled and used some pile crushing and matting will occur and is impossible to avoid. Since airborne dust and soot are natural enemies of high pile fabrics and can weigh it down when allowed to remain too long, regular vacuuming with an upholstery attachment offers an excellent prolonged result. When it results from normal use, a light brushing will often lift the crushed pile. In cases of severe pressure and/or exposure to moisture, professional steaming on the reverse side and/or dry cleaning may be required to once again lift the pile. We recommend that this be done by a reputable, professional upholstery cleaner.

Velvet and mohair fabrics possess inherent characteristics that often result in puckering and wrinkling and is to be expected. This is especially true when applied to curved forms or soft upholstery. Crushing may occur when applied to hard upholstered edges. When using high pile fabrics, please be aware of the “caterpillar” effect at the seams or on a welt. Self-welting of high pile fabrics is NOT normally recommended, as it often creates an undesirable look and it is best to use a contrast welt in place.

Note: To minimize potential damages, it is requested that velvet and high pile fabrics are not shipped in advance of order placement and completed items are collected as quickly as possible. Care should always be taken not to place objects or materials which may apply pressure.


All of D&Co's drawings, descriptive matter, weights, dimensions and illustrations contained in the catalogues, price lists or advertisements are approximations only and are intended to give a general description of the goods. As such, they shall not form part of this Agreement.

Dmitriy & Co Intellectual Property:

D&Co owns all intellectual property rights relating to the D&Co brand, trade name, trade dress, and other content. None of the intellectual property may be used, reproduced, transmitted, distributed, modified or exploited in any way without D&Co's written consent.

Product Care

Fabric Care:

Water based or solvent cleaner may cause discoloration or staining. We recommend that stained or soiled textiles be professionally cleaned.


Never use cleaners with alcohols or solvents on metals. Clean with a very soft, dry cloth or breathe onto a soft cloth then rub gently in the direction of the patina. Do not use abrasive cloths or cleaners as this may scratch or damage the finish.


Wood has been oiled or stained to bring depth and beauty to each product. Although most are protected with either a clear coat or wax, they are still susceptible to wear. Regular care by dusting with a soft cloth is recommended. Maintain wood by not placing near heaters and air conditioning units to prevent over-drying or exposure to excessive moisture. Avoid extreme humidity changes in your home, as extremely dry air can cause wood to crack and lift. Do not place/leave hot or moist objects directly on the wood. Rubber or plastic left on the wood finish can also damage the finish. Do not use commercial, heavy-duty cleaners, polishes or waxes.


Stone tops are sealed or polished to be stain resistant. Use care to avoid objects that may scratch the surface. Clean stone surfaces with a soft cloth and a few drops of stone soap or a light detergent combined with warm water. Rinse the surface thoroughly after cleaning and dry with a soft cloth. For food or drink spills, blot with a soft cloth immediately to prevent the stain from being absorbed by the stone. Flush with water and mild soap and rinse well. Dry the area with a soft cloth. Stained or soiled stone should be professionally cleaned by a stone cleaner or a refinisher.

Furniture Dressing of Upholstered Furniture


Most fabrics will wrinkly easily, despite the best handling in transport. It is suggested to use a simple hand steamer for the backside of the skirt.


Our back cushions are filled with a generous amount of down. A little bit of fluffing will bring them back to shape. Our most common LUXE seat cushion fill option has a foam core for support and is filled with a very generous amount of high quality down. Some maintenance is required to bring the cushions back to a more tailored form after sitting. A little beating and hand smoothing of fabric goes a long way. Please note that new pieces will have an initial break in period, just like a great leather jacket or favorite pair of jeans. With use, the down will settle and become even more enveloping, the springs will begin to move, and the fabric will acclimate, all factors that will result in a luxurious seating experience for years to come!