Frequently Asked Questions

Additional information may be found in our Terms and Conditions.

WHEN WAS DMITRIY & CO FOUNDED?

Founded in 2011, Dmitriy & Co stems from a family owned pillow shop with roots reaching back nearly 30 years to New York’s Lower East Side.

WHAT IS REQUIRED TO BEGIN PRODUCTION?

  • 50% deposit
  • Terms & Conditions acknowledgement
  • Finalized order details, finish and fabric selections
  • Receipt of all backed COM at our workroom

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept check, credit card, ACH and wire transfer.

WHAT IS THE LEAD TIME?

Standard: 16-20 weeks
Custom: 20-24 weeks

*Lead time will commence upon receipt of all backed COM and is subject to change based on selected items, order details, and quantity.

CAN PRODUCTION BEGIN PRIOR TO RECEIPT OF COM?

No, all backed COM must be received at our workroom to commence lead time.

WHERE DO I SEND MY COM?

Dmitriy & Co, 2600 Yates Avenue
Back Loading Dock Entrance
Commerce, CA 90040

*All shipments must include Dmitriy & Co Invoice #, client name and sidemark.

HOW CAN I CONTACT THE SHOWROOM?

All general inquiries can be sent via email to [email protected] Also, feel free to call our NYC flagship showroom at 212.243.4800. All trade members will also be assigned a dedicated account manager when their account is verified.

CAN I CUSTOMIZE THE DETAILS AND DIMENSIONS OF MY PIECE?

Only trade member clients are granted access to the full custom capabilities of our workroom. All custom requests are to be reviewed and approved by Dmitriy & Co.

WHAT IS THE WARRANTY AGAINST DEFECTS?

Dmitriy & Co offers a standard 1 year warranty against any manufacturer’s defects. Client provided fabric/leather/trim is not covered.

WHEN IS BACKING REQUIRED?

Dmitriy & Co does not provide fabric backing services. All materials, when required, must arrive backed at Dmitriy & Co’s workroom. Clients are to refer to the fabric manufacturer for backing recommendations.

COM/COL OVERAGE

All overages are donated and are not stored.

FABRIC APPLICATION

Upholstery application direction will be at Dmitriy & Co's discretion unless otherwise specified. Top-stitch will be omitted at Dmitriy & Co’s discretion in cases where the tailoring quality of the fabric is not suitable for top-stitch.

YARDAGE QUANTITIES

All yardage requirements for repeat, prints or fabrics less than 54”W must be confirmed by Dmitriy & Co prior to order placement. There is a 10% upcharge for matching, repeat patterns, and COL application.

DO YOU ARRANGE SHIPPING?

Dmitriy & Co does not provide shipping. Clients are responsible for arranging pick-up of their order(s) via a 3rd party transporter.

WORKROOM ADDRESS

2600 Yates Avenue
Commerce, CA 90040

Entry points, building access, doorways, etc. should be verified by client to ensure furniture can fit. Payment in full, confirmed pick-up date and 3rd party transporter name are required (3) business days prior to order release.

Dmitriy & Co provides light plastic wrapping, however, selected 3rd party transporter is responsible for providing all proper packing materials for protected transport.

CARE OF FURNITURE

It is important to treat the furniture with a little love! Below are some pointers for handling your pieces:

Skirts: Most fabrics will wrinkle easily, despite the best handling in transport. It is suggested to use a simple hand steamer on the backside of the skirt.

Cushions: Our back cushions are filled with a generous amount of down. A little bit of fluffing will bring them back to shape. Our most common LUXE seat cushion fill option has a foam core for support and is filled with a very generous amount of high quality down. Some maintenance is required to bring the cushions back to a more tailored form after sitting. A little beating and hand smoothing of fabric goes a long way.

Note: New pieces will have an initial break in period, just like a great leather jacket or favorite pair of jeans. With use, the down will settle and become even more enveloping, the springs will begin to move, and the fabric will acclimate, all factors that will result in a luxurious seating experience for years to come!

Frequently Asked Questions

Additional information may be found in our Terms and Conditions.

WHEN WAS DMITRIY & CO FOUNDED?

Founded in 2011, Dmitriy & Co stems from a family owned pillow shop with roots reaching back nearly 30 years to New York’s Lower East Side.

WHAT IS REQUIRED TO BEGIN PRODUCTION?

  • 50% deposit
  • Terms & Conditions acknowledgement
  • Finalized order details, finish and fabric selections
  • Receipt of all backed COM at our workroom

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept check, credit card, ACH and wire transfer.

WHAT IS THE LEAD TIME?

Standard: 16-20 weeks
Custom: 20-24 weeks

*Lead time will commence upon receipt of all backed COM and is subject to change based on selected items, order details, and quantity.

CAN PRODUCTION BEGIN PRIOR TO RECEIPT OF COM?

No, all backed COM must be received at our workroom to commence lead time.

WHERE DO I SEND MY COM?

Dmitriy & Co, 2600 Yates Avenue
Back Loading Dock Entrance
Commerce, CA 90040

*All shipments must include Dmitriy & Co Invoice #, client name and sidemark.

HOW CAN I CONTACT THE SHOWROOM?

All general inquiries can be sent via email to [email protected] Also, feel free to call our NYC flagship showroom at 212.243.4800. All trade members will also be assigned a dedicated account manager when their account is verified.

CAN I CUSTOMIZE THE DETAILS AND DIMENSIONS OF MY PIECE?

Only trade member clients are granted access to the full custom capabilities of our workroom. All custom requests are to be reviewed and approved by Dmitriy & Co.

WHAT IS THE WARRANTY AGAINST DEFECTS?

Dmitriy & Co offers a standard 1 year warranty against any manufacturer’s defects. Client provided fabric/leather/trim is not covered.

WHEN IS BACKING REQUIRED?

Dmitriy & Co does not provide fabric backing services. All materials, when required, must arrive backed at Dmitriy & Co’s workroom. Clients are to refer to the fabric manufacturer for backing recommendations.

COM/COL OVERAGE

All overages are donated and are not stored.

FABRIC APPLICATION

Upholstery application direction will be at Dmitriy & Co's discretion unless otherwise specified. Top-stitch will be omitted at Dmitriy & Co’s discretion in cases where the tailoring quality of the fabric is not suitable for top-stitch.

YARDAGE QUANTITIES

All yardage requirements for repeat, prints or fabrics less than 54”W must be confirmed by Dmitriy & Co prior to order placement. There is a 10% upcharge for matching, repeat patterns, and COL application.

DO YOU ARRANGE SHIPPING?

Dmitriy & Co does not provide shipping. Clients are responsible for arranging pick-up of their order(s) via a 3rd party transporter.

WORKROOM ADDRESS

2600 Yates Avenue
Commerce, CA 90040

CARE OF FURNITURE

It is important to treat the furniture with a little love! Below are some pointers for handling your pieces:

Skirts: Most fabrics will wrinkle easily, despite the best handling in transport. It is suggested to use a simple hand steamer on the backside of the skirt.

Cushions: Our back cushions are filled with a generous amount of down. A little bit of fluffing will bring them back to shape. Our most common LUXE seat cushion fill option has a foam core for support and is filled with a very generous amount of high quality down. Some maintenance is required to bring the cushions back to a more tailored form after sitting. A little beating and hand smoothing of fabric goes a long way.

Note: New pieces will have an initial break in period, just like a great leather jacket or favorite pair of jeans. With use, the down will settle and become even more enveloping, the springs will begin to move, and the fabric will acclimate, all factors that will result in a luxurious seating experience for years to come!