WHEN WAS DMITRIY & CO FOUNDED?
Founded in 2011, Dmitriy & Co stems from a family owned pillow shop with roots reaching back nearly 30 years to New York’s Lower East Side.
WHAT IS REQUIRED TO BEGIN PRODUCTION?
- 50% deposit
- Terms & Conditions acknowledgement
- Finalized order details, finish and fabric selections
- Receipt of all backed COM at our workroom
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept check, credit card, ACH and wire transfer.
WHAT IS THE LEAD TIME?
*Lead time will commence upon receipt of all backed COM and is subject
to change based on selected items, order details, and quantity.
CAN PRODUCTION BEGIN PRIOR TO RECEIPT OF COM?
No, all backed COM must be received at our workroom to commence lead time.
WHERE DO I SEND MY COM?
Dmitriy & Co,
12160 Woodruff Avenue
Back Loading Dock Entrance
Downey, CA 90241
*All shipments must include Dmitriy & Co Invoice #, client name and sidemark.
HOW CAN I CONTACT THE SHOWROOM?
All general inquiries can be sent via email to [email protected]. Also, feel free to call our NYC flagship showroom at 212.243.4800. All trade members will also be assigned a dedicated account manager when their account is verified.
CAN I CUSTOMIZE THE DETAILS AND DIMENSIONS OF MY PIECE?
Only trade member clients are granted access to the full custom capabilities of our workroom. All custom requests are to be reviewed and approved by Dmitriy & Co.
WHAT IS THE WARRANTY AGAINST DEFECTS?
Dmitriy & Co offers a standard 1 year warranty against any manufacturer’s defects. Client provided fabric/leather/trim is not covered.
WHEN IS BACKING REQUIRED?
Dmitriy & Co does not provide fabric backing services. All materials,
when required, must arrive backed at Dmitriy & Co’s workroom. Clients
are to refer to the fabric manufacturer for backing recommendations.
All overages are donated and are not stored.
Upholstery application direction will be at Dmitriy & Co's discretion
unless otherwise specified. Top-stitch will be omitted at Dmitriy & Co’s
discretion in cases where the tailoring quality of the fabric is not
suitable for top-stitch.
Chenille Or Velvet Upholstery
Chenille may show variations in color, texture, and hand with the intention to create a more luxurious appearance and should not be considered faulty in any way. The yarns in any pile fabric such as chenille, velvet and microfiber suede can be sensitive to crushing, shading and scarring, which will naturally occur over time creating irregular surface appearance and texture. This sensitivity varies and depends on the application and use and should not be considered faulty or defective. Shading, in particular, is part of silk and cashmere/ silk velvet’s unique and valued aesthetic.
Pile distortion alters the angle of light reflection producing more obvious areas where the fabric has moved creating an appearance of shading or napping. Pile fabrics created using shiny yarns such as rayon or viscose further amplify light reflection and create even more obvious areas of light and dark patches. Velvet and chenille have a high abrasion resistance but are often not resilient to moisture from spillage or perspiration. This, in combination with pressure from sitting (including stocking & bare feet), may cause marking and shading as the pile crushes. Regardless of how carefully all velvets and chenilles are transported, handled and used some pile crushing and matting will occur and is impossible to avoid. Since airborne dust and soot are natural enemies of high pile fabrics and can weigh it down when allowed to remain too long, regular vacuuming with an upholstery attachment offers an excellent prolonged result. When it results from normal use, a light brushing will often lift the crushed pile. In cases of severe pressure and/or exposure to moisture, professional steaming on the reverse side and/or dry cleaning may be required to once again lift the pile. We recommend that this be done by a reputable, professional upholstery cleaner
Velvet and mohair fabrics possess inherent characteristics that often result in puckering and wrinkling and are to be expected. This is especially true when applied to curved forms or soft upholstery. Crushing may occur when applied to hard upholstered edges. When using high pile fabrics, please be aware of the “caterpillar” effect at the seams or on a welt. Self-welting of high pile fabrics is NOT normally recommended, as it often creates an undesirable look and it is best to use a contrast welt in place.
Note: To minimize potential damages, it is requested that velvet and high pile fabrics are not shipped in advance of order placement and completed items are collected as quickly as possible. Care should always be taken not to place objects or materials which may apply pressure.
All yardage requirements for repeat, prints or fabrics less than 54”W
must be confirmed by Dmitriy & Co prior to order placement. There is a
10% upcharge for matching, repeat patterns, and COL application.
DO YOU ARRANGE SHIPPING?
Dmitriy & Co does not provide shipping. Clients are responsible for arranging pick-up of their order(s) via a 3rd party transporter.
12160 Woodruff Avenue
Downey, CA 90241
Entry points, building access, doorways, etc. should be verified by client to ensure furniture can fit.
Payment in full, confirmed pick-up date and 3rd party transporter name are required (3) business days prior to order release.
Dmitriy & Co provides light plastic wrapping, however, selected 3rd party transporter is responsible for providing all proper packing materials for protected transport.
CARE OF FURNITURE
It is important to treat the furniture with a little love! Below are some pointers for handling your pieces:
Skirts: Most fabrics will wrinkle easily, despite the best handling in transport. It is suggested to use a simple hand steamer on the backside of the skirt.
Cushions: Our back cushions are filled with a generous amount of down. A little bit of fluffing will bring them back to shape. Our most common LUXE seat cushion fill option has a foam core for support and is filled with a very generous amount of high quality down. Some maintenance is required to bring the cushions back to a more tailored form after sitting. A little beating and hand smoothing of fabric goes a long way.
Note: New pieces will have an initial break in period, just like a great leather jacket or favorite pair of jeans. With use, the down will settle and become even more enveloping, the springs will begin to move, and the fabric will acclimate, all factors that will result in a luxurious seating experience for years to come!