WHEN WAS DMITRIY & CO FOUNDED?
Founded in 2011, Dmitriy & Co stems from a family owned pillow shop with roots reaching back nearly 30 years to New York’s Lower East Side.
WHERE ARE DMITRIY & CO PIECES MADE?
Our furniture is made to order and hand-crafted in NYC.
WHAT IS NEEDED TO BEGIN PRODUCTION OF MADE TO ORDER GOODS WITH DMITRIY & CO?
We require a 50% deposit, approved order details and terms and conditions as well as all finish/fabric selections, and completed COM/COL Form and Bed Order Form where applicable.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept check, credit card, ACH and wire transfer.
WHAT IS THE LEAD TIME?
Standard: 10-12 weeks *Some exclusions apply
Custom: 14-20 weeks (dependent on order details) *Available to trade members only
*Actual lead times will be confirmed upon order placement and are subject to change based on selected items, order details and quantity
CAN PRODUCTION BEGIN WITHOUT RECEIPT OF FABRIC?
Yes, all fabrics are to be received no later than 4 weeks from order commencement. Otherwise, a delay in fabric receipt will affect the original projected completion date.
WHERE DO I SEND MY COM?
Please send all COM/COL/Trim to our workroom: 48-14 33rd Street, Long Island City, NY 11101. Please ensure all shipments include Dmitriy & Co Invoice #, client name and project sidemark.
HOW CAN I CONTACT THE SHOWROOM?
All general inquiries can be sent via email to firstname.lastname@example.org. Also, feel free to call our NYC flagship showroom at 212.243.4800. All trade members will also be assigned a dedicated account manager when their account is verified.
CAN I CUSTOMIZE THE DETAILS AND DIMENSIONS OF MY PIECE?
Only trade member clients are granted access to the full custom capabilities of our workroom. All custom requests are to be reviewed and approved by Dmitriy & Co.
WHAT IS THE WARRANTY AGAINST DEFECTS?
Dmitriy & Co offers a standard 1 year warranty against any manufacturer’s defects. Client provided fabric/leather/trim is not covered.
WHEN IS KNIT-BACKING REQUIRED?
Knit-backing is required on all loosely woven fabrics, light to mid-weight fabrics, linens and any other fabric with a high level of stretch for upholstery applications through either Dmitriy & Co's knit-backing service or a 3rd party vendor.
DO YOU ARRANGE SHIPPING?
Dmitriy & Co does not provide shipping. Clients are responsible for arranging pick-up of their order(s) via a 3rd party transporter.
48-14 33rd Street
Long Island City, NY 11101
Entry points, building access, doorways, etc. should be verified by client to ensure furniture can fit.
Payment in full, confirmed pick-up date and 3rd party transporter name are required (3) business days prior to order release.
Dmitriy & Co provides light plastic wrapping, however, selected 3rd party transporter is responsible for providing all proper packing materials for protected transport.
CARE OF FURNITURE
It is important to treat the furniture with a little love! Below are some pointers for handling your pieces:
Skirts: Most fabrics will wrinkle easily, despite the best handling in transport. It is suggested to use a simple hand steamer on the backside of the skirt.
Cushions: Our back cushions are filled with a generous amount of down. A little bit of fluffing will bring them back to shape. Our most common LUXE seat cushion fill option has a foam core for support and is filled with a very generous amount of high quality down. Some maintenance is required to bring the cushions back to a more tailored form after sitting. A little beating and hand smoothing of fabric goes a long way.
Note: New pieces will have an initial break in period, just like a great leather jacket or favorite pair of jeans. With use, the down will settle and become even more enveloping, the springs will begin to move, and the fabric will acclimate, all factors that will result in a luxurious seating experience for years to come!